Communication is something we do all the time, mostly without thinking about it. In business, though, thinking about it is very important because all forms of interaction between people and companies are built and maintained through some form of communication. It is, therefore, vital that comomunication is effective and the messages between firms and their customers and clients, and those between workers in the same organisation - especially between management and staff - are clear and properly understood.

• Course creator: Raphael Beuthner
• Course creator: Jill Kiefer
• Course creator: Daryl Tempest-Mogg
• Teacher: Jill Kiefer
• Teacher: Julian Ng
• Teacher: Sinead Quinn
• Teacher: Elena Soriano